Support

Last updated: October 3, 2026

Phone Diet is built and supported by Gigabyte LLC. Everything below is handled either by us directly or by Apple through your App Store account — there is no third-party billing.

Contact Support

Email us at matsdegerstedt@gmail.com. We read every message and usually reply within one business day.

To help us solve your issue quickly, please include:

Your iPhone model and iOS version (Settings > General > About)
Your Phone Diet version. Easiest: write from inside the app (Settings > Privacy & Support > Contact Support) and the app version, iOS version and device model are added for you
What you were doing when the problem happened, and a screenshot if you have one

Please do not send photos, email content, or passwords — we never need them, and the app never uploads them.

Cancel a Subscription

Subscriptions are managed by Apple, not inside the app. To cancel:

Open Settings on your iPhone and tap your name (Apple ID) at the top
Tap Subscriptions
Tap Phone Diet, then Cancel Subscription

You keep premium access until the end of the current billing period. If you are on a free trial, cancel before the trial ends and you will not be charged. Deleting the app does not cancel a subscription.

Refunds

Apple handles all refunds for App Store purchases. Go to reportaproblem.apple.com, sign in with your Apple ID, find Phone Diet and choose Request a Refund.

Apple reviews each request and decides whether to grant it; we are not able to issue, approve, or speed up App Store refunds ourselves.

Restore Purchases

If you bought a subscription or the lifetime plan and the app shows you as a free user — for example after reinstalling or moving to a new iPhone — open Phone Diet, open Settings and tap Restore previous purchase under the upgrade banner (or Already purchased? Restore on any upgrade screen). A plan shared through Family Sharing unlocks automatically. Make sure you are signed in to the App Store with the same Apple ID you used for the original purchase.

New features, cleanup tips, and the occasional before-and-after:

Support questions are answered by email, not on social — matsdegerstedt@gmail.com is the fastest route.

Privacy

All photo, video, contact, and calendar processing runs on your device, and the Email Cleaner talks directly to your mail provider. For the full details, read our Privacy Policy and Terms of Service.